We offer free ground shipping for all orders in the contiguous US (for Alaska, Hawaii, and Puerto Rico you will be charged a shipping fee). While our shipping partners do not guarantee delivery times for standard shipping, orders typically take 2-5 business days to arrive to destinations within the contiguous US.
An item from my order is broken/damaged on arrival. What to do?
Before your items are shipped, we check them for any damage. Did you nevertheless receive an item that is damaged or broken? In that case, we are happy to find a suitable solution for you! We would like to ask you to follow the steps below:
- Write us an email with a clear description of the damage or defect.
- Make a number of clear photos of the item, on which the damage or defect is clearly visible.
- Send the description and photos to sales@ adjustablechristmastreeshop.com
- As soon as we have received your email and photos, your request will be handled by our customer service as soon as possible. You will receive a message within a few days about the further processing of your request.
Do you want to order a replacement for your damaged item(s)? More information about this can be found at how to exchange an item.
Can I return my item(s)?
Not completely happy with your purchase? You have the right to return an item within 14 days, without giving any reason (right of withdrawal). The withdrawal period is counted from the day of the delivery of the last good(s) in your order. Within this period you may view, rate and examine the item(s) as you might do in store. From the moment you have indicated that you want to return your goods, you must send the item(s) within 14 days.
You can only return an item if:
- The article is complete.
- The article, as far as reasonably possible, is packed in its original packaging with attached price tag and/or label(s).
- The article is undamaged and unused.
- Unfortunately sale items cannot be returned.
Watch out! The return shipping costs are on your own account.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
How do I return my item(s)?
It may happen that your purchase is not that what you expected. It’s no problem to return your unwanted items. Returns can be made within 14 days from the day of delivery. Note: the costs to return your goods are on your own account. Follow the steps of the return process as described below.
- Write an email to sales@ adjustablechristmastreeshop.com so we know we can expect your return. Write in the email which products you plan to return and a reason for the return (if necessary, please provide photos and a description). If an item arrived faulty or with an defect/broken, please follow the procedure as explained in ”An item from my order is broken/damaged on arrival. What to do?”
- Pack the items you want to return, along with the packing slip, (preferably) in the original shipping box. The packing slip is needed to retrieve your data. Have you already thrown away the original shipping box? No problem, if you pack the items in another solid box.*
- Send your package to the address below, via a shipping service of your choice:
Christmas Tress Sale
9444 Selby Pl - Norfolk, Virginia(VA), 23503
- As soon as we have received and checked your return shipment, we will refund you. We can only refund to the original payment method you used for your order. Refunds are usually processed within 3 working days, but can take up to 14 days.
* For the possible depreciation that results because you have used the article in a different way than you would do in a store or was negligently packed in a return shipment, we may hold you liable.
What is the return address?
Send your return package to the address below:
Christmas Tress Sale
Attn. Returns Department
9444 Selby Pl
Norfolk, Virginia(VA), 23503
Do I have to pay for my return shipment?
Yes, the costs for return shipping are on your own account.
I have returned my item(s), when will I get a refund?
As quickly as possible. As soon as we have received and checked your return shipment, we will refund you. We can only refund to the original payment method you used for your order. Refunds are usually processed within 3 working days, but can take up to 14 days.
I have received a wrong article. What to do?
It could happen that we’ve accidentally sent an article to you in a wrong version, size or colour. It is best to return the article immediately and place a new online order. In this way, you are assured that the article you would like to have is still in stock. Unfortunately, we can’t settle orders with each other. More information about our return procedure can be found here.
Can I exchange my item(s)?
Of course! You can easily exchange your purchases by returning the unwanted goods and in the meantime you can place a new order online. In this way, you are assured that the items you do want are still in stock. Unfortunately, we can’t settle orders with each other. Items from the sale can’t be exchanged.
How do I exchange my item(s)?
You can easily exchange your purchases by returning the unwanted goods and in the mean time you can place a new order online. In this way, you are assured that the items you do want are still in stock. Unfortunately, we can’t settle orders with each other. Items from the sale can’t be exchanged.
Can I exchange or return my store purchase?
It’s only possible to exchange a product. You can go to the store where you bought the item with the product and the receipt. The exchange of an item is possible up to 14 days after purchase. Because you can’t return an item, a money refund isn’t possible. Keep in mind that items from the sale can’t be exchanged.